Frequently Asked Questions
Quick answers about gameplay, coins, subscriptions, rewards, and privacy.
General & Gameplay
What is MoGerak?
MoGerak is an AR fitness-gaming platform: move in the real world, collect coins at points of interest around you, complete daily missions, then redeem coins for partner merchandise vouchers.
Is MoGerak free?
Yes — the Free plan is free forever. Premium unlocks extra player features, while SMBs/brands subscribe to Partner plans (Starter/Professional/Enterprise) for location ads and events.
What's the minimum age?
13 years old. Users aged 13–17 need parental/guardian consent and supervision.
What game modes are available?
Five: Walking, Running, and Cycling (GPS-based routes in the real world), plus Push-up and Sit-up workout modes counted automatically by your camera with on-device AI pose detection — no GPS needed.
How do push-up and sit-up modes work?
Point your camera at yourself and start the workout. The app counts repetitions automatically with on-device pose detection and scores your form; correct reps earn coins per repetition. A sponsor bonus can multiply your rep rewards.
Coins aren't collecting while I walk. Why?
Check that location permission is "Allow while using", GPS has good accuracy (outdoors is more stable), battery saver is off, and you have connectivity. Our anti-cheat also ignores unnatural movement to keep play fair for everyone.
Does the app drain my battery?
We optimize GPS usage with adaptive intervals. A 30–60 minute session is comparable to normal navigation use. Tip: close background apps and lock your screen during walk-only segments.
Coins & Rewards
Can I cash out coins?
No. Coins are a game element — not e-money. Their value is enjoyed exclusively through official in-app reward redemptions. Coins cannot be sold or transferred.
Do coins expire?
Coin expiry programs are announced in-app. Any change is notified at least 7 days ahead and never reduces coins already earned before the effective date.
My merch voucher is damaged/invalid. What now?
Send photo evidence + voucher ID to support@mogerak.com within 7 days of receipt. We replace the voucher or restore your coins. Details: Refund Policy.
Subscriptions & Payments
How do I cancel a subscription?
Account Settings → Subscription → Cancel, or email billing@mogerak.com. Active benefits continue until the end of the paid period; no further renewals.
I was charged twice for the same purchase!
Email proof of both transactions to billing@mogerak.com — duplicates are refunded 100% to the original method (5–14 business days after approval).
I subscribed through the App Store / Google Play. Where do refunds go?
Through the relevant store (Report a Problem / Order History). Store transactions follow Apple/Google policies.
Partners (B2B)
How do I become a Partner?
Register at dashboard.mogerak.com/register/partner, verify business details, pick a plan, and place your location banners/events — nearby players see them instantly.
How is location-ad performance measured?
The Partner dashboard shows impressions, interactions, verified visits and voucher conversions in real time.
Safety, Privacy & Accounts
Is my location always tracked?
No. Precise location is read only during active play sessions with your permission. Route history is kept at most 24 months then anonymized. Full detail: Privacy Policy.
How do I delete my account?
Account Settings → Delete Account, or email privacy@mogerak.com from your registered address. Data is anonymized within 30 days except legally required transaction/tax records.
I spotted a cheater (GPS spoofing). Where do I report?
Report to support@mogerak.com with video/screenshots. We act on all verified reports; reporter identity stays confidential.
Any safety tips while playing?
Watch traffic & terrain, never play while driving, avoid restricted/dangerous areas, wear comfortable shoes and stay hydrated — moving is fun; staying safe comes first.