Terms & Conditions

Service provider: PT Digital Kreatif Bangsa, registered office at Samudera Residence, Glasfin Cluster Block C5, Tajurhalang, Bogor Regency, West Java, Indonesia, electronic-system registration no. [PSE NUMBER] ("MoGerak", "we"). By registering for or using MoGerak (app, partner dashboard, website) you confirm you have read, understood and agreed to these Terms together with our Privacy Policy and Refund Policy.

1. Definitions

• "Platform": the MoGerak mobile apps, partner dashboard, APIs and related websites.
• "User": an individual playing account holder; "Partner": a business using commercial features.
• "Coins": virtual points earned from verified movement activity, redeemable for rewards under applicable programs.
• "Services": all AR/GPS gameplay, missions, events, location advertising and supporting features.

2. Accounts

• Minimum age 13; users aged 13–17 require parental/guardian consent and supervision.
• Account details must be accurate and current. One principal account per person.
• You are responsible for credential confidentiality and all activity on your account. Report unauthorized access to support@mogerak.com immediately.
• Accounts are personal and non-transferable without our written consent.

3. License

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to access the Platform under these Terms. Prohibited: copying/reverse-engineering/deriving works from the Platform; exploiting vulnerabilities; disrupting infrastructure; removing proprietary attributions; unlawful use.

4. Fair Play & Anti-Cheat

• Coins and achievements are valid only when earned through your genuine movement at real locations.
• Strictly prohibited: GPS spoofing, emulators, rooted/jailbroken manipulation, bots/automation, unreported bug exploitation, multi-account coin farming, referral abuse.
• Our anti-cheat systems may automatically review movement patterns and device telemetry. Violations may result in: removal of violating coins, mission/event suspension, temporary or permanent account termination.
• You may appeal within 14 days via support@mogerak.com; post-review decisions are final except where contrary to law.

5. Coins, Rewards & Redemption

• Coins are a game element — not e-money, securities, or payment instruments. They have no monetary value and cannot be sold, transferred or cashed out.
• Coin expiry and redemption rates follow programs announced in-app; changes are notified at least 7 days ahead and never reduce coins already earned before the effective date.
• Voucher redemptions bind you to the relevant merchant's terms; defect claims follow the rewards section of the Refund Policy.
• We may hold suspected-fraudulent redemptions until verification completes.
• Accounts terminated for violation forfeit remaining coins without compensation, to the extent permitted by consumer law.

6. Subscriptions & Payments

• Pricing, plan features and durations are displayed at checkout and on official plan pages.
• Payments are processed by Midtrans (and/or App Store/Google Play); we never store your card details.
• Subscriptions auto-renew until cancelled; cancelling anytime stops future renewals (see Refund Policy).
• We may change prices for renewals with at least 7 days' notice; you may cancel before the effective date.

7. User Content

• You retain ownership of what you upload (profile photos, Partner campaign materials), while granting us a worldwide, non-exclusive, royalty-free license solely to host, display and distribute such content for providing the Services.
• Prohibited uploads: illegal content, hate speech, pornography, infringing material, others' personal data without consent, deceptive content.
• We may moderate/remove violating content; repeated violations may end accounts.

8. Intellectual Property

All Platform assets — the MoGerak name, logos, code, AR designs, 3D assets, databases — are owned by us or our licensors and protected by Indonesian copyright and trademark law plus international treaties. No ownership transfers to you beyond the Article 3 license.

9. Physical Safety, Health & Environment (important)

• MoGerak promotes physical activity in public spaces. You play at your own risk and must stay aware of surroundings (traffic, terrain, people), never play while driving, avoid dangerous/restricted areas (construction, rail lines, military zones, private property without permission), and obey local rules.
• The Services are not a medical product and not health advice. Activity metrics are estimates. Consult a healthcare professional about exercise programs, especially with pre-existing conditions; stop immediately if unwell.
• Users aged 13–17 must be supervised outdoors.

10. Third Parties

The Platform relies on third-party services (Google Cloud/Firebase, Midtrans, mapping/location providers, app stores) governed by their own terms. We are not responsible for third-party services beyond our reasonable control but will help resolve integration issues affecting core Services.

11. Availability & Changes

We strive for availability but do not guarantee uninterrupted service. Material outages are handled per the Refund Policy (credit/refund SLA). Material changes to core paid features will be notified, and you may cancel active subscriptions without penalty.

12. Suspension & Termination

• You may end your account anytime (Account Settings → Delete Account).
• We may suspend/terminate access for: breach of these Terms, suspected fraud/security threats, lawful authority requests, or non-payment. Reasons are emailed to the account address; appeals follow Article 4.
• Deletion effects follow the Privacy Policy (retention & anonymization).

13. Limitation of Liability

• The Services are provided "as is". To the maximum extent permitted by law, we exclude indirect, incidental, special or consequential damages, and lost profits/data/goodwill arising from use of the Services.
• Our aggregate liability in any trailing 12 months is capped at amounts you paid us in that period (or USD 10 if none), except where law provides otherwise — including liability that cannot be excluded under consumer protection law for our own negligence, gross fault, or willful misconduct.
• You agree to indemnify us against third-party claims arising from your breach of these Terms or law, except where claims arise from our negligence.

14. Governing Law & Disputes

1. These Terms are governed by the laws of the Republic of Indonesia.
2. Disputes first go to good-faith negotiation ≤ 30 calendar days from written complaint to legal@mogerak.com;
3. failing resolution, parties may file with BPSK (consumer dispute board); and/or
4. final settlement in the South Jakarta District Court, without limiting consumers' right to file at their domicile under consumer protection law, or mandatory rights of EU/US users locally.

15. Changes to These Terms

Material changes are announced in-app/by email at least 7 days before taking effect; continued use after the effective date constitutes acceptance. Archived versions available via legal@mogerak.com.

16. Miscellaneous

• If any provision is invalid, the remainder stays in force.
• Failure to enforce a right is not a waiver.
• Indonesian and English versions carry equal weight; material discrepancies favor the Indonesian version for users in Indonesia.
• Contact: legal@mogerak.com · Samudera Residence, Glasfin Cluster Block C5, Tajurhalang, Bogor Regency, West Java, Indonesia.