Help & Support
Our team is ready to help. Choose the channel that fits — we aim to respond within one business day.
Official Support Channels
📧 General Support
support@mogerak.com
All app issues: account, coins, missions, reward redemption.
🏢 Partner Support (B2B)
partner@mogerak.com
Dashboard partners: location ads, events, subscription billing.
💳 Payments & Refunds
billing@mogerak.com
Midtrans billing or refund requests. Guide: Refund Policy.
🔐 Privacy & Personal Data
privacy@mogerak.com
Data subject requests (access, correction, deletion).
🛡️ Security Reports
security@mogerak.com
Responsible disclosure welcome — please do not test on other users' accounts.
⚖️ Legal & Compliance
legal@mogerak.com
Formal notices, law-enforcement requests, copyright/DMCA.
Operating Hours & Response Targets
| Channel | Hours | First Response |
|---|---|---|
| All email channels | Mon–Fri, 09:00–17:00 UTC+7 | ≤ 1 business day |
| Payment outages / locked accounts | 7 days (priority) | ≤ 4 business hours |
| Security reports | 7 days (priority) | ≤ 48 hours |
Before Contacting Us
- Check the FAQ first — most questions are answered there.
- Include: account email, time of incident, screenshots, device model & OS version.
- GPS/coin collection issues: ensure location permission is set to "Allow while using", device location services are on, and battery saver is off during play.
Abuse & Cheat Reports
Report GPS spoofing, bots or exploits via support email with evidence (video/screenshots). Reporter identity stays confidential. Enforcement follows the Terms & Conditions violations clause.
Account Deletion (Google Play & App Store compliance)
Delete your account anytime: (1) in-app/dashboard → Account Settings → Delete Account, or (2) email privacy@mogerak.com from your registered address. Data retention details are in the Privacy Policy.